Error: "The modem does not exist, is not plugged in, or is out of service." #1

If the modem is internal, it may have been unseated.

If there is another application that can access the modem, then the problem is not hardware-based. If no application on the system can access the modem, the computer should be taken to a qualified hardware technician.

1. Double-click the My Computer icon.
   
   
   
2. Double-click the Control Panel icon.
   
   
   
3. Double-click the Modems icon.
   
   
   
4. Choose the Diagnostics tab.
   
   
   
5. Click the More Info button and wait for a reponse.
   
   
   
6. If Diagnostics returns data from the modem, then there is not necessarily a hardware problem. If it returns no data, the machine should be looked at by a qualified computer hardware technician.

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